Apply now for Oracle’s Technical Support Analyst (L1 Support) role in Hyderabad. Support global clients on MICROS F&B suite. 3+ years of experience required.
1. Introduction
Oracle continues to be a global leader in cloud infrastructure and enterprise software. Their Hyderabad office is now hiring Technical Support Analysts (L1) for the MICROS F&B Applications Suite—a critical customer-facing role in the Oracle Hospitality Division.
2. Role Overview: Technical Support Analyst – L1
As an Oracle MICROS F&B Support Analyst, you’ll be responsible for post-sales technical support, troubleshooting, and client relationship management across Oracle’s global hospitality clients.
3. Key Responsibilities
- Provide remote support and technical assistance for Oracle Simphony, RES 3700, 9700, and other hospitality products.
- Troubleshoot complex client scenarios and document solutions.
- Work with Oracle’s support ticketing tools for tracking and case management.
- Collaborate with global support teams across North America, EMEA, and APAC.
- Assist in installations, configurations, and customer training when required.
- Maintain current certifications and stay updated on new software releases.
4. Skills and Qualifications
| Category | Requirements |
|---|---|
| Experience | 3–5+ years in IT/Application Support |
| Products | Oracle MICROS Suite (Simphony, RES 3700/9700) |
| Skills | SQL, Hospitality Software, Networking, OS (Windows/Linux/Oracle) |
| Soft Skills | Excellent communication, problem-solving, multi-tasking |
| Other | Willingness to work shifts (APAC, EMEA, AMER) and weekends |
5. Shift Details
The role involves 24×7 shift support (rotational):
- AMER Hours: 5:30 PM – 10:30 PM IST
- EMEA Hours: 12:00 PM – 2:00 PM IST
- APAC Hours: From 5:30 AM IST
6. Estimated Salary (India, 2025)
| Experience Level | Estimated Salary (INR/year) |
|---|---|
| 3–5+ Years | ₹10 – ₹15 LPA |
7. Why Work at Oracle
- Work with global Fortune 500 clients
- Cutting-edge technology and support tools
- Culture of inclusion, flexibility, and innovation
- Equal opportunity and support for accessibility
8. How to Apply
Apply directly on the Oracle Careers Portal
⚠️ Oracle does not authorize external agencies to charge candidates for job applications.
9. Conclusion
If you’re a tech-savvy, customer-focused IT professional with experience in hospitality software, this role with Oracle’s MICROS F&B support team offers a solid platform for career growth, international exposure, and continuous learning.
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